Te tūranga | The role

Wheako Pōneke Experience Wellington is seeking a Kairuruku Tāpui | Booking Coordinator who is organised and dependable to join our passionate team bringing remarkable education experiences to tamariki and rangatahi. This is a 40 hour per week role based in central Pōneke. 

Te āhua o te tūranga | The nature of the position

In this role, you will be part of our Nōku Te Ao Capital E team, administering education bookings and providing exceptional administrative support to our learning offerings.  

Serving as the primary contact for education booking enquires, you will address questions, requests and issues while building and maintaining strong industry relationships. You will engage proactively with teachers, schools, and early learning services, assess customer feedback, and respond accordingly, enhance visitation and revenue through sales calls, and collaborate with the Marketing team to implement marketing strategies. 

In this role it is vital to ensure customer information is current, as well as maintaining CRM system accuracy, in line with the booking policies. You will provide day to day administration support by effectively maintaining files and records and conducting bookkeeping tasks. In addition, you will support the delivery of learning programs for tamariki and rangatahi, ensuring seamless learning experiences with high satisfaction levels. You may also support our FOH team in the PlayHQ space, bringing free play experiences to under-5s and their whānau.  

Ngā tino pūkenga me ngā wheako |The essential skills and experience for the role

• Excellent customer service orientation with a friendly and efficient telephone manner
• Demonstrated inclusive behaviours when working with diverse ages, cultures, and backgrounds
• Excellent relationship management skills. 
• Strong analytical and problem-solving skills. 
• Exceptional booking skills with a high attention to detail 
• Excellent written and oral communication skills 
• Effective time management skills
• Energy, creativity, and resourcefulness 
• An affinity with the Arts or not-for-profit sector 
• Self-starter who can operate independently and collaboratively to manage assigned tasks
• An affinity and or experience working with tamariki and rangatahi
• Understanding of the educator sector and the needs of teachers, schools and centres
• Adaptable and calm under pressure with the ability to respond appropriately to conflict or complaints.
• Success in working collaboratively and flexibly within a team structure
• A relevant tertiary qualification would be beneficial, but not essential. 

Ko wai mātou | Who are we 

At Wheako Pōneke Experience we punch above our weight, working together with and for Wellington to create remarkable experiences that generate vitality, strengthening the city we love.  We offer incredible audience experiences across our six sites: Te Whare Toi City Gallery Wellington, Nōku Te Ao Capital E, Te Waka Huia o Ngā Taonga Tuku Iho Wellington Museum, Te Ara Whanui ki te Rangi Space Place, Cable Car Museum and Nairn Street Cottage. 

We are committed to Te Tiriti o Waitangi and support tāngata whenua as kaitiaki. 

Wheako Pōneke Experience Wellington embraces flexible working and offers generous leave provisions, including 5 weeks annual leave for all permanent kaimahi. 

If you want to work with like-minded community builders, passionate about art and culture, we would love to hear from you. To join our team, please submit your CV, a cover letter and complete our online application form for our consideration. For further information on the role please contact hr@experiencewellington.org.nz. 

Applications close Friday, 7 March 2025. Applications will be shortlisted as they come in. Interviews will be conducted the week beginning 10 March 2025.

Applicants for these positions require the eligibility to work in New Zealand, have current NZ citizenship, residency or a valid work visa. For advice on obtaining a New Zealand work or residence visa visit www.immigration.govt.nz