Are you passionate about delivering outstanding visitor experiences? Do you thrive in operational leadership and want to make a difference in how people connect with culture, heritage, and history?

We're looking for a dynamic and experienced Team Leader - Operations and Visitor Services to join our Museum and Heritage Services team and play a key role in delivering an inclusive, welcoming, and well-managed museum environment.

This is a unique opportunity to be part of something truly special as we prepare for the opening of Te Unua, a new world-class museum in Invercargill.

As Team Leader - Operations and Visitor Services, you'll be responsible for ensuring a high-quality, seamless visitor experience every day. You'll oversee front-of-house operations, coordinate facilities management, lead a small team, and champion inclusive service delivery. This position also contributes to the strategic direction of the museum and supports key projects, including the development of Te Unua.

What you'll do:

• Lead, coach, and support front-of-house staff and volunteers to deliver exceptional customer service.
• Manage day-to-day museum operations including health and safety, rostering, facilities upkeep, and visitor support services.
• Ensure the museum is a safe, accessible, and inclusive space for all visitors.
• Oversee public-facing systems such as reception, enquiries, ticketing, and point-of-sale.
• Support digital engagement and continuous service improvement through visitor feedback and data insights.
• Contribute operational expertise to the development of Te Unua and other strategic projects.
• Manage contractors and suppliers to ensure excellent building and facilities services.

What you will bring:

• A relevant tertiary qualification or equivalent experience.
• At least 5 years' experience in a visitor-facing or facilities management role.
• Strong leadership, communication, and team coordination skills.
• Passion for arts, culture, and heritage - and their role in community life.
• Knowledge of health, safety, and accessibility best practice in public facilities.
• Experience working with diverse communities, including an understanding of bicultural values and te ao Māori.
• Strong organisational and planning skills - able to juggle priorities in a busy public environment.

What we offer:

• Career progression and training/development opportunities
• Positive focus of employee health and well-being: Workstation assessments, free flu vaccines, EAP services, 50% off eye exams, discounted gym memberships etc
• Kiwisaver and Superannuation Schemes
• Access to sick leave from day one of employment
• Appointment time leave: Up to 2 hours for important appointments eg. Doctor, bank, dentist

This is a permanent full-time position working 40 hours per week, between the hours of 8.00am - 5.00pm Monday - Friday, both days inclusive.

Waihōpai Invercargill is New Zealand's southernmost city and the heart and hub of Southland. We're known for our lush green spaces, like award-winning Queens Park, our long summer daylight hours and our local legend Burt Munro. Our city has character, charm and a laidback atmosphere. There's outstanding nature reserves, Ōreti Beach and the Waihōpai River to explore plus our lively restaurants complemented by a thriving entertainment and arts scene which are hard to beat! The sensible gridded layout featuring wide streets ensures a convenient 10-minute drive to work. Who wouldn't want to call this place home?

To learn more, view the full position description or contact Invercargill City Council at (03) 211 1777. Please note: applications submitted via SEEK will not be received. Apply online at Careers | Invercargill City Council (icc.govt.nz)

Applications close 22 August 2025. Please note applications will be processed as they are received and we encourage you to apply early as this advert may be removed at any time.

Applicants must have the legal right to live and work in New Zealand. While all applications will be considered, preference will be given to candidates currently residing in New Zealand.

To apply for this job go to:  https://www.icc.govt.nz/council/jobs

Reference code 6789515.

Applications close 22 August 2025