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Box Office & CRM Manager

Job details

New Zealand Opera
5 Aug 2022
Work type
Full time employment
Work classification
Management & Admin


As New Zealand’s national opera company, we are working to transform the world of our audience through an experience of opera that connects, engages and empowers reflection on our human condition. We have a strong strategic vision and are excited to be able to provide the opportunity for an experienced box office manager to join our team and contribute to the future of opera in Aotearoa.


We are planning for the retirement of our wonderful Box Office Manager and seeking to find the right person who can work alongside her as she gradually steps back over the coming months. Reporting to the Marketing Manager, the Box Office & CRM Manager is responsible for managing the strategic, technical, analytical and daily operations of New Zealand Opera’s box office. We are looking for a special candidate who can provide high-level customer service and a professional front-end face to ticket sales. The successful applicant will need to be a team player and excellent communicator with a proven record of managing CRM/ticketing systems within a fast-paced events environment. 


We are looking for a person who will work closely with the marketing team to:


  • Manage all aspects of ticketing for the Company, including pricing strategy, back-end set up, sales, customer service.
  • Liaise with the Marketing and Development team to develop data-driven strategies for maximising box office revenue.
  • Operate the NZ Opera Box Office at each venue and lead in providing optimal customer service at all NZ Opera performances.  This will require travel to support seasons outside of Auckland.
  • Reconcile revenue reports for each event and provide regular updates on sales to the Marketing and Development team as required
  • Be the super-user and system administrator of Tessitura (NZ Opera’s CRM system), responsible for the smooth running of Tessitura across the organisation. 
  • Maintain and drive NZ Opera’s use of customer data to create and inform marketing strategy and individual campaigns, communications, and philanthropy initiatives.

We are looking for a candidate with experience in the following areas:

  • At least three years Box Office experience or a willingness to learn
  • Comprehensive knowledge of Tessitura or another industry standard CRM.
  • A good appreciation and understanding of opera, classical music or the performing arts is preferred
  • A basic understanding and acknowledgement of the importance of Te Tiriti o Waitangi, Te Ao Māori and te reo Māori is a welcome advantage for the position


If you are a highly motivated, passionate and outgoing individual with a desire to contribute to the artistic fabric of Aotearoa through Opera, we would love to hear from you.  We provide a supportive and inclusive work environment that respects diversity located in Parnell, Auckland.


This is a full-time, 40 hour per week role based in our Auckland office and includes some weekend and evening work.

How to apply

To request a full Job Description email


To apply, please email your CV along with a cover letter detailing your suitability for the role to Emma Broad, Executive Assistant at


Applications close on Friday 5 August 2022.

Written by

New Zealand Opera

13 Jul 2022

Interests New Zealand Opera is the face of professional opera in Aotearoa. Our mission is to bring human stories, glorious music and the passion of opera to all.