Audience Experience Manager/Kaiwhakahaere Wheako ā-Minenga

Te Ahurei Toi o Tāmaki / Auckland Arts Festival (AAF) is on the lookout for a super-talented individual experienced in customer services to lead the delivery of overall audience engagement for Auckland Arts Festival 2023.  The successful applicant will have a passion for creating memorable audience experiences of the highest quality and will inspire and co-ordinate a team of AAF Volunteer Hosts.

AAF is a globally recognised celebration of art and culture taking place each March in New Zealand’s largest city. Presented annually, the 18-day event celebrates people and culture, and showcases the cultural diversity and vibrant energy of Tāmaki Makaurau/Auckland.

As Audience Experience Manager, your role will be to identify the key touch points in the audience journey and proactively work with the AAF team to ensure a great audience experience is delivered though out the duration of AAF2023.

The best person for the job will have experience in end-to-end customer/visitor service, preferably in the arts and/or events management sectors, leading and rostering teams, be an excellent and friendly communicator and have the ability to work well in a team while under pressure in a busy festival environment.

The role of Audience Experience Manager is a full-time, fixed term contract from a negotiated start date in mid-January 2023 to Friday 14 April 2023.