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Audience Experience Manager/Kaiwhakahaere Wheako ā-Minenga

Auckland Arts Festival Toi Ahurei Toi o Tamaki

Job details

Auckland Arts Festival
25 Nov 2022
Work type
Full time employment, Fixed Term
Work classification
Management & Admin, Marketing & Media, Performing Arts


Te Ahurei Toi o Tāmaki / Auckland Arts Festival (AAF) is on the lookout for a super-talented individual experienced in customer services to lead the delivery of overall audience engagement for Auckland Arts Festival 2023.  The successful applicant will have a passion for creating memorable audience experiences of the highest quality and will inspire and co-ordinate a team of AAF Volunteer Hosts.

AAF is a globally recognised celebration of art and culture taking place each March in New Zealand’s largest city. Presented annually, the 18-day event celebrates people and culture, and showcases the cultural diversity and vibrant energy of Tāmaki Makaurau/Auckland.

As Audience Experience Manager, your role will be to identify the key touch points in the audience journey and proactively work with the AAF team to ensure a great audience experience is delivered though out the duration of AAF2023.

The best person for the job will have experience in end-to-end customer/visitor service, preferably in the arts and/or events management sectors, leading and rostering teams, be an excellent and friendly communicator and have the ability to work well in a team while under pressure in a busy festival environment.

The role of Audience Experience Manager is a full-time, fixed term contract from a negotiated start date in mid-January 2023 to Friday 14 April 2023.

How to apply

Please email CV and covering letter to by Friday 25 November 2022, 5pm. Only applicants with the right to work in NZ may apply.

Written by

Auckland Arts Festival

11 Nov 2022