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Ticketing and Memberships Manager

Job details

New Zealand Symphony Orchestra
6 Jan 2023
Work type
Full time employment
Work classification
Management & Admin, Marketing & Media, Performing Arts


The New Zealand Symphony Orchestra Te Tira Pūoro o Aotearoa (NZSO) is Aotearoa New Zealand’s busiest live event brand, presenting more than 150 concerts, education, and community events every year. You’ll see us on stages from Kerikeri to Invercargill and streaming online, working with a hugely diverse range of projects, international and national touring artists. And it’s not just the classics! The NZSO is just at home working with the likes of TEEKS and BENEE as we are performing the music of Bach, Mozart or Beethoven!


As  Ticketing and Membership Manager,  your role will be a balance of providing outward-facing services for audiences, fans and supporters, managing relationships with venue operators and ticketing agencies for concerts across the country and maintaining the health and development of our Customer Relationship Management (CRM) system and ticketing module(s). You will lead a small team of dedicated pros, are a doer and a people person with excellent relationship management skills to help enhance NZSO experiences for our growing Member base.

CRM system used in this role is Tessitura (training provided), along with several other marketing and ticketing technologies, particularly those used by our main providers, Ticketmaster and Ticketek, along with Microsoft OS products, Wordfly and others coming on board as part of delivery of the NZSO’s Digital Strategy.

We want to hear from candidates with a keen eye for detail, a steady hand and a cool head. Leadership qualities are a must, experience a plus. You need to be a great planner and able to manage multiple projects at the same time, working with internal and external stakeholders around concerts and events and then following through with regular progress reports to determine success and inform business decisions.

Do you need to love the music? It's great if you do, but this role isn't about knowing your Brahms from your Berlioz, it's about thriving on making it accessible to both those that do and those that are new. We work in an interdisciplinary way to present the best events possible and build the NZSO into a much-loved entertainment brand and a badge of national identity.

Please refer to our website for more information on this role and the work of the NZSO.

How to apply

Applications to be sent to Adán Tijerina, Senior Manager: Marketing & Audience Engagement by 5pm, 6th January 2022

All candidates must have the legal right to work in New Zealand.

Written by


30 Nov 2022

Interests The New Zealand Symphony Orchestra is this country’s only full-time, full-strength, professional symphony orchestra. One of the world’s oldest national symphony orchestras, we’ve been delighting audiences with memorable concerts and recordings since 1946.